Salesman made too many promises. Ending cost was $1000 more than initial contract. The ending result was very satisfactory and great workmanship.
Everyone was cordial and respectful, but the measurement was wrong and our use of a critical space was disrupted through the holidays while a replacement carpet was backordered. The delay was the biggest problem.
Stick to promised installation date. Check flooring more carefully before installing.
Do not share my name address or phine
high quality installation
I have already told Tyler and he had brenna Callie and apologize which I appreciate. Your customer service was awful you either need more people or a class on how to treat Your customers.
James was extraordinary at customer service -- detailed oriented, great at communicating, with meticulous follow-through. The people who installed and finished our floors were long-time craftsmen and did a great job. Highly recommend -- honestly, look no further.
I already submitted the first questionaire. Now I'm looking for runner rugs for my hallways to compliment the carpeting? Thank y ou.
communication was very poor, also put back my project over 2 weeks, without notice or explanation of why people were not there, I had to go searching for that info.
Amber Ellison (Lisa)
The floor in our kitchen is still not right. I have been trying to get a hold of a John from 5-star since a Friday.